CALL CENTER SUITE
A suite of software products that include multiple integrated components commonly used in a call center. The suite provides organizations with virtually everything needed to perform all call center operations within a single platform.
Typically, a call center suite would include tools for telephone switch functionality, intelligent routing, automatic call distribution, interactive voice response (IVR), outbound dialing, voice mail and other components.
- Inbound, Outbound & Hosted Call Center Software
- ACD and Predictive Dialer
- PRI(E1/T1) and VoIP
- Skills-Based Routing
- Queue Prioritization
- High Availability Fail-Safe Call Recovery
- Predictive, Preview & Progressive Dialing
Hosted PBX Features
|Inbound Outbound and Blended call handling||Wizard based configurations|
|Broadcast and survey dialing||Ability to have agents operate remotely|
|Web-based agent application||Full call recording|
|Web-based system administration||Scalable to hundreds of seats|
|USA, UK and Canada call compliance||VOIP trunks and standard Telco lines|